Order & Returns

6.1 Any goods which have been specially made or are not normally stocked by Rainbow Catering Equipment are non returnable unless defective. All other Goods will incur a minimum 25% restocking charge and carriage back to the Company.

6.2 Any goods which are returned will only be accepted, subject to the above, within 7 days of delivery to the Customer provided that the goods are returned unused, in perfect condition, and in the original packaging.

6.3 The Customer must contact the Company for authorisation to return goods. Any goods returned to the Company without authorisation or which are not in the condition set out above will be rejected and returned to the Customer at their cost.